文章编号： 1672-5328（2014）01-0086-10

Konstantinos Kepaptsoglou¹, Vincent Meerschaert², Karin Neergaard³, Stratos Papadimitriou⁴, Tom Rye⁵, Roman Schremser⁶, Ilse Vleugels⁷ 著，张知阳⁸，杨陶源⁹ 译
（1.雅典国家技术大学交通规划与工程系，雅典10682，希腊；2.Traject-Mobility Management，根特9000, 比利 时；3.Trivector Traffic，隆德SE-227 64，瑞典；4.比雷埃夫斯大学海事研究系，比雷埃夫斯185 34，希腊；5. 爱丁堡龙比亚大学建筑环境学院，爱丁堡EH14 1DJ，苏格兰；6.奥地利标准研究所产品和基础设施部，维也 纳1020，奥地利；7.Mobiel 21，鲁汶3000，比利时；8.华通设计顾问工程有限公司，北京100034；9.北京建筑 大学，北京100044）

摘要： 机动性管理一直是欧洲促进和实现城市交通可持续发展普遍采用的方法。然而，机动性管理 政策和措施在欧洲城市的发展未能遵循一个有组织且持续的方法，用以规划、设计、应用和评估综 合机动性管理系统。在这一背景下，基于质量管理原则，提出一个促进城市系统地发展及实施机动 性管理规划和措施的方案。这一机动性管理的质量管理方案(QMSMM)由4 个主要组成成分整合 而成，包括政策制定、规划、实施及监测和评估。详细阐述了QMSMM的结构、组成成分和要素， 以及支撑评估该方案与城市的适用性和相容性的过程。除此之外，对QMSMM在比利时科特赖克市 机动性管理计划中的应用开展实证研究。

关键词： 评估；需求管理；欧洲；机动性管理；质量管理；方案

中图分类号： U491

文献标识码：A

Quality Management in Mobility Management: A Scheme for Supporting Sustainable Transportation in Cities

Written by Konstantinos Kepaptsoglou¹, Vincent Meerschaert², Karin Neergaard³, Stratos Papadimitriou⁴, Tom Rye⁵, Roman Schremser⁶, Ilse Vleugels⁷, Translated by Zhang Zhiyang⁸, Yang Taoyuan⁹
(1.Department of Transportation Planning and Engineering, National Technical University of Athens, 10682 Athens, Greece; 2.Traject- Mobility Management, Ghent, Belgium; 3.Trivector Traffic, SE-227 64 Lund, Sweden; 4.Department of Maritime Studies, University of Piraeus, 185 34 Piraeus, Greece; 5.School of the Built Environment, Edinburgh Napier University, Edinburgh, EH14 1DJ Scotland; 6.Construction Products and Infrastructure, Austrian Standards Institute, 1020 Vienna, Austria; 7.Mobiel 21, 3000 Leuven, Belgium; 8.Walton Design Consulting Engineering Co., Ltd., Beijing 100034, China; 9.Beijing University of Civil Engineering and Architecture, Beijing 100044, China)

Abstract： Mobility management (MM) has been among Europe’s prevailing approaches for promoting and achieving sustainable transportation in urban areas. However, development of MM policies and measures in European cities does not follow an organized and consistent approach for planning, designing, applying, and evaluating a comprehensive MM-system. In that context, the objective of this article is to propose a scheme, based on quality management (QM) principles, that would aid cities in systematically developing and deploying MM-plans and MM–measures. The developed Quality Management Scheme for Mobility Management (QMSMM) is an integrated process of four major components, encompassing policy setting, planning, implementing, and monitoring and evaluating. The structure, components, and elements of the QMSMM are presented in detail, along with supporting procedures for assessing a city’s adaptation and compatibility with the scheme. Also, insights on a QMSMM demonstration to the MM-program of the city of Kortrijk, Belgium, are offered.

Keywords： assessment; demand management; Europe; mobility management; quality management; scheme